Product Support - Buttons TroubleShooting

Here are some solutions that have helped many of our customers.

Inspect the Buttons
Make sure that no buttons are stuck in the down position. If one is stuck, wiggle the button to free it back to the normal position.

Debris in the contacts
Dirt or other debris could be covering the contacts inside the keypad. Press down on the button in question and wiggle it to try to restore its function.

Touch-Screen
Use the menu to locate the screen setup or interface setup section. There you will find a Calibrate Screen feature. Touch that button and follow the instructions.

If you have reviewed the troubleshooting information above and still believe that you need additional assistance, please choose one of the following options:

If you need to speak with a Customer Service agent, please call our toll-free Customer Service line at 1-800-324-1356. Technicians and representatives are available to help you Monday through Friday from 8 a.m. to 5 p.m. CST, except holidays.